Frequently Asked Questions

How long is the validity of the contract with EMergy eMaintenance?

Every contract is considered a one-year contract and can be automatically renewed afterwards if the customer requests so.

If I appointed EMergy eMaintenance team do I have to purchase the spare parts that need replacement from EMergy or can I purchase them from other supplier?

Definitely you can purchase items from other suppliers and our team will apply the work for you. However, we can’t provide warranty except on items purchased through EMergy.

In case I faced a sudden emergency situation and I need the service done at late night or past midnight, can I call EMergy eMaintenance and ask them to do the repairs immediately?

For sure, EMergy is working round the clock 24/7 to ensure that all your demands are met at the earliest.

If I faced an emergency repair, how sure am I that EMergy eMaintenance will resolve my problem in a max of 2-3hrs?

Depending on the package you have chosen, EMergy will respond to your demand. EMergy vehicles are spread in strategic areas all around UAE. This will enable our team to reach you in the shortest possible time. We can guarantee that there is EMergy eMaintenance team near to your home anytime round the clock.

Does EMergy eMaintenance accept works for businesses and commercial buildings?

Yes we do contracts for businesses. After inspecting your space, we will provide you a quotation of the project and the different packages we provide.